Implementation
Empowered Chartered Teams
The assessment produces a finding list. This is what works the list.
The name
Two words, each of them load bearing.
Empowered
An empowered team has the authority, resources, information, and skills to make decisions about its work without unnecessary approval. Its members take shared responsibility for achieving results, solving problems, and continuously improving performance.
Chartered
A chartered team begins with a written agreement that defines the value of the problem, the team's authority, and the expected outcome before work begins. The charter also establishes a dated effectiveness check and the evidence required to confirm that challenge has been addressed.
The chain
Ideas, then issues, then findings, then assignments.
01
Ideas
What your people tell you. Every one is someone who saw something and took the trouble to say so.
02
Issues
The same account, written as a condition somebody can go and look at. A reviewer confirms the statement. Nothing is discarded and nobody reclassifies whose idea was worth keeping.
03
Findings
An issue driven to a cause the organization controls, with its category, its limiting criterion, and its value basis attached.
04
Assignments
A finding with an owner, a date, and a defined effectiveness check.
The charter
What is settled before anyone starts.
01
Problem Statement
The problem, stated quantitatively. What, where, when it began, how often, and what it costs.
02
Scope
The scope, and what is explicitly outside it.
03
Named Lead
The named lead and the three to five members, released from duty in writing.
04
Process Owner
The receiving process owner, signed on before the team starts.
05
Value Statement
The value basis of every finding, agreed in writing and signed by the sponsor.
06
Effectiveness Check
The effectiveness check that will close each finding, defined and dated at charter.
07
Completion Criteria
The written exit criteria, and the authority the team holds until it meets them.
Our role
Coaching and accountability to achieve results.
Coaching
We work alongside your teams, not above them. Our role is to guide problem-solving, teach root cause analysis, and build the capability your people need to sustain improvements long after we leave.
Accountability
Every finding has a dated effectiveness check. Every team has a charter with defined outcomes. We review progress, surface obstacles to the executive steering team, and ensure that results are measured and realized, not just reported.
Start with a conversation.
Thirty minutes. Share your challenges. You'll know whether this is a fit.