About
A thousand engagements. One method. Written down.
Everything on this site comes out of forty plus years of business analytics and profit improvement work, and the parts of it that come from somewhere else are cited.
Bradley W. Petersen
Forty plus years of business analytics and profit improvement work, most of it spent inside operations rather than describing them from outside. The ten profit leaks are not a framework assembled from reading. They are the places the work kept finding money, across enough plants, hospitals, and practices that the pattern stopped being a coincidence.
That practice built the benchmarking platforms behind more than two thousand hospital and health system clients, and trained more than fifty thousand professionals. The ten profit leaks came out of that work rather than out of a framework, which is why they are stated the way they are.
The 8M Institute builds the method into something your team owns and runs. The capability transfers. The results stay.
He is the author of Stop the Line, which is free on this site and is the long form of the argument.
Provenance
The name and the mark.
Ishikawa’s cause and effect diagram was formalized in the Toyota Production System as the 5M: Manpower, Machine, Material, Method, Measurement. Practice added Mother Nature for environmental variation, which made six. A seventh appeared and was read in the field as either Maintenance or Management, depending on the building. We split it, because one slot with two readings loses the owner, and a finding filed against the wrong owner does not get worked. That split is the eighth M, and it is where the name comes from.
The mark is a triangle, which is a delta, the symbol for change. An assessment that produces a level and no change has produced nothing. The mark says what the work is supposed to leave behind.
Methodology heritage
Where the method was worked out.
Healthcare
- Mayo Clinic
- Cleveland Clinic
- Stanford Health Care
- Ascension
- Vizient
- Premier
Consulting and technology
- Huron
- KPMG
- Kaufman Hall
- McKesson
- Siemens
Insurance
- Blue Cross Blue Shield
- United Healthcare
International
- UK NHS
- Australian Department of Health
Other
- Target
- Northwest Airlines
- Husky Oil